MasterCare is our managed service offerings. With three available tiers and discounted rates, we have a plan that fits your needs.
MasterCare
MasterCare consists of several managed service tiers, which we offer at a significant discount to our regular rates. Subscribing to any of our care plans will help you reduce your IT management and hardware upgrade costs.
The details below can help you decide which MasterCare plan will best meet your needs. Don’t hesitate to contact us with any question that comes to mind.
Silver - Server Support
MasterCare Silver keeps your critical business servers up-to-date, operating smoothly, and running securely. Gain peace of mind when you let us monitor and manage your most important IT asset: your company data.
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On-Premise Server Support
Cloud Server Support
Strategic Business Analysis
Server Patching & Updates
Server Backup & Recovery
Server Security Solutions
Remote Monitoring
Hardware/Software Support Contract Management
Annual Financial Forecasting
Gold - Remote User Support
In addition to what we include in Silver, our Gold tier adds network management and end-user device support—which includes desktops and laptops. With this plan, you can rest easy knowing that Master will cover most of your employee IT needs.
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Unlimited Remote Help Desk
Unlimited On-Site Support
Client Hardware Configuration
Strategic Business Analysis
Desktop/Laptop/Tablet Support
Computer Peripheral Support
Microsoft Office 365 Support
Network Support
On-Premise Server Support
Cloud Server Support
Server/Client Backup & Recovery
Server/Client Patching & Updates
Server/Client Security Solutions
Directory, File Security Services, & Polices
Remote Monitoring
Disaster Recovery Documentation
Hardware/Software Contract Management
Inventory & Vendor Management
Annual Financial Forecasting
Platinum - Dedicated On-Site Support
Platinum is the most comprehensive plan, going well beyond Gold. As our most-chosen care agreement, it includes dedicated days each month with your own system engineer and one hour of emergency off-peak support. With Platinum, you get full engagement from our staff—and more predictability in your technology support costs.
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Dedicated System Engineer Visits/month
One Hour (1) Emergency After-Hours Support / month
Unlimited Remote Help Desk
Unlimited On-Site Support
Client Hardware Configuration
Strategic Business Analysis
Desktop/Laptop/Tablet Support
Computer Peripheral Support
Microsoft Office 365 Support
Network Support
On-Premise Server Support
Cloud Server Support
Server/Client Backup & Recovery
Server/Client Patching & Updates
Server/Client Security Solutions
Directory, File Security Services, & Polices
Remote Monitoring
Disaster Recovery Documentation
Hardware/Software Contract Management
Inventory & Vendor Management
Annual Financial Forecasting
Contact us today to discuss these plans in further detail and see how you can step up your technology game.